Privacy Policy

1. Introduction

CybExer Technologies OÜ ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cybexer.com or use our services.

This policy applies to all information collected through our website, services, and any related services, sales, marketing, or events (collectively, the "Services").

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Contact us through our website forms
• Request information about our services
• Subscribe to our newsletter
• Engage with us on social media
• Participate in surveys or feedback requests

This personal information may include:

• Name and contact information (email address, phone number)
• Company name and job title
• Project requirements and business information
• Communication preferences
• Any other information you choose to provide

2.2 Automatic Information Collection

When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:

• IP address and location information
• Browser type and version
• Operating system
• Referring website
• Pages viewed and time spent on our website
• Date and time of visits

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Provision

• Respond to your inquiries and requests
• Provide you with information about our services
• Process and manage service requests
• Communicate with you about projects and services

3.2 Business Operations

• Improve and optimize our website and services
• Analyze website usage and user behavior
• Conduct internal research and development
• Maintain security and prevent fraud

3.3 Marketing and Communications

• Send you newsletters and marketing materials (with your consent)
• Notify you about service updates and company news
• Conduct surveys and feedback requests

4. Legal Basis for Processing (GDPR)

If you are located in the European Union, our legal basis for collecting and using your personal information depends on the specific context:

• Consent: When you have given clear consent for us to process your personal data for specific purposes
• Contract: When processing is necessary for the performance of a contract with you
• Legitimate Interest: When we have a legitimate business interest that doesn't override your privacy rights
• Legal Obligation: When we need to comply with legal requirements

5. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

5.1 Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Email marketing services
• Analytics and reporting
• Customer support services

These providers are contractually obligated to protect your information and use it only for specified purposes.

5.2 Legal Requirements

We may disclose your information if required by law, court order, or other legal process, or to protect our rights, property, or safety, or the rights, property, or safety of others.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Secure server environments
• Regular security assessments
• Access controls and authentication
• Employee training on data protection

However, please note that no method of transmission over the internet or electronic storage is 100% secure.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• Contact inquiries: 3 years from last contact
• Newsletter subscriptions: Until you unsubscribe
• Project-related information: 7 years for business records
• Website analytics: 26 months maximum

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

8.1 General Rights

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your personal data
• Restriction: Request restriction of processing

8.2 Withdrawal of Consent

Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

8.3 Exercising Your Rights

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

9. Cookies and Tracking

Our website uses cookies and similar tracking technologies. For detailed information about our cookie usage, please see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:

• EU Standard Contractual Clauses
• Adequacy decisions by the European Commission
• Certification schemes and codes of conduct

13. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible.

We will notify you of any material changes by:

• Posting a notice on our website
• Sending you an email notification
• Other appropriate means of communication

14. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

15. Data Protection Authority

If you are located in the EU and believe we have not addressed your concerns, you have the right to lodge a complaint with your local data protection authority.